VANELO Concept srl (company number 0763.805.120), hereinafter VANELO, whose registered office is rue Washington 86, 1050 Brussels, is a company marketing electric bicycles and non-electric bicycles.
Unless expressly agreed otherwise in writing between the parties, relations between VANELO and its customers are subject to the present general terms and conditions of sale and maintenance, which are deemed to be accepted by the customer, including in the event that they are in contradiction with the customer's own general or special terms and conditions of purchase. VANELO's acceptance of the customer's general or special terms and conditions shall not be inferred in any way from the fact that VANELO has accepted an order or delivery without protesting against the stipulations referring to the customer's general or special terms and conditions. The fact that the customer has not received these general conditions in his mother tongue does not exempt him from their application. The general terms and conditions and the VANELO website (www.vanelo.eu), as well as its content, although available for consultation worldwide, have been written and formatted exclusively for customers located in Belgium. Other customers located abroad should be aware that certain clauses of the general terms and conditions may not be applicable to them, without invalidating the said general terms and conditions in their entirety. The fact of placing an online order on the said website constitutes formal acceptance of VANELO's general terms and conditions of sale.
VANELO has several websites (www.vanelo.eu; www.vanelo.be; vanelo.fr; vanelo.es; vanelo.lu) to promote its bicycles. VANELO cannot guarantee that each item shown is available at the time a visitor sees it. The prices indicated for each product presented are the prices offered in the VANELO showroom located at Drohme Park, Ch de La Hulpe 53A, 1180 Brussels. However, they may be modified at any time without VANELO being obliged to inform its customers. Descriptions (photos and texts) are intended solely to help Internet users make their choice from among the items on offer. Under no circumstances can they be held against any errors made in the descriptions.
All the products we offer are covered by a warranty against manufacturing defects. The duration of this legal warranty is 2 years. We draw your attention to the fact that this legal warranty only covers defects in conformity of the equipment ordered and not wear and tear, which more particularly concerns certain parts such as tires or brake pads, for example. The warranty does not cover defects inherent in the normal life of the product, such as a discharged battery that can be replaced by the customer(s). Certain parts or accessories may benefit from longer warranties if the manufacturers of these products have proposed this in their own terms and conditions. The warranty does not cover improper operation or transformation of the product, or lack of maintenance (e.g. failure to maintain the brakes).
In order to allow a serious and regular follow-up of our VANELO by VANRAAM and HUKA bicycles, VANELO offers the possibility of subscribing to different maintenance contracts (Bronze/Silver/Gold/Platinum and Omnium) carried out in the homes of customers purchasing VANELO by VANRAAM and HUKA bicycles, in return for the payment of monthly premiums. Details of the services covered and the premiums for each contract can be found at www.vanelo.eu / www.vanelo.be All packages are concluded for a period of one year and are renewed a maximum of 3 times by tacit agreement for consecutive periods of one year. After 4 years, we will terminate the contract. Customers who have subscribed to a maintenance contract may also terminate said contracts at each annual expiry date; to do so, they must inform VANELO at least 3 months before the expiry date of your contract by registered letter or by email with acknowledgement of receipt or delivery of termination letter against receipt. Premium payments are made monthly by bank transfer. A reminder will be sent to you by email and SMS in the event of late payment. Failure to pay the premium within 7 working days of the reminder will result in immediate termination of the maintenance contract.
If you believe that an item purchased from us has a manufacturing defect or lacks conformity with the order, you must first contact us by e-mail or telephone to explain the problem and see if the legal warranty applies. In all cases, we will send the part to the manufacturer or distributor for examination. If the warranty for this part applies due to a manufacturing defect or a lack of conformity with the order, we will cover the cost of returning the repaired or exchanged part to you. The acceptance or refusal of a warranty by VANELO will be the consequence of the manufacturer's or distributor's decision whether or not to enforce a warranty.
The customer will benefit from free telephone support. (0475/79.56.35 - Tuesday to Friday, 10:30 a.m. to 6:30 p.m.). However, VANELO invites its customers to first consult the manuals accompanying the product or to read the information concerning the product on the website of the manufacturer of the product in question.
VANELO assumes no liability for any loss or damage of any nature whatsoever which the customer or a third party may suffer as a result of, in particular, the transportation, delivery, storage, placement, use or operation of the articles delivered, insofar as such loss or damage does not result from a lack of conformity of the articles or from a fault attributable to VANELO but from the fault of the customer or third party (negligence, carelessness, failure to comply with instructions for assembly and/or use of batteries, etc.). This includes, but is not limited to, damage to the person of the purchaser or third parties in contact with the articles delivered.
By the simple fact of placing an order with VANELO, whether by telephone, by order form, via its Internet site or via the Drohme showroom, the customer expressly authorizes VANELO to proceed with the processing of his personal data and to use them for the purposes of the internal management of its company. Internal company management" means customer administration, management of orders, deliveries, invoicing, services, monitoring of solvency, as well as marketing and personalized advertising. The customer may at any time ask to consult, correct or delete the personal data that VANELO has recorded about him/her by writing to VANELO's head office. For further information, the customer is invited to contact the public register maintained by the Commission for the Protection of Privacy.
If any clause of these terms and conditions should be declared invalid or unenforceable, the remaining clauses shall remain in full force and effect and such clause shall be enforceable to the fullest extent permitted by law.
The parties accept, within the framework of their relations, electronic means of proof.
All disputes shall be governed exclusively by Belgian law and submitted exclusively to the courts of the judicial district of Brussels, Belgium, and in the French language.